The Indian Health Center of Santa Clara Valley has developed a robust agency-wide response to the concerns around the coronavirus (COVID-19).
March 16, 2020
Dearest IHC Members and Community,
In response to the growing concern about the spread of coronavirus (COVID-19) and the most recent public health directives from Santa Clara County, the State of California, and the Centers for Disease Control and Prevention, we are taking responsible and immediate actions to protect the health and wellness of our members, staff and community. We thank you for your cooperation and understanding.
Please note the following temporary changes to our hours of operation and scope of services, effective immediately.
Monday – Friday, 8:00 am – 5:00 pm, at all sites.
Late hours, from 5:00 pm – 7:00 pm, at the Meridian, Silver Creek, and Family Medicine Center locations, and all Saturday morning clinics, are canceled for the time being.
All preventative care and routine follow-up appointments will be rescheduled to a future date. Please contact your primary care provider, if you have questions. All other appointments will be prioritized, as needed.
Community Wellness & Outreach Department (CWO)
All on-site services and community events, including the following, are suspended immediately: fitness center, transportation, Produce Mobile, etc.
You can still receive health education and nutrition counseling over the phone. Please contact CWO staff directly, for questions.
Monday-Friday, 8:15 am-5:00 pm. Non-essential and non-urgent dental care services are suspended, immediately.
All on-site services, including those facilitated by the Family Resource Center, are suspended immediately.
Some counseling services will be provided remotely by phone and other means. More information will be sent to patients eligible for these services.
All services will continue, as per normal. For more information regarding these services, click here.
We encourage all of our members to sign up for IHC’s Patient Portal. This can help you have faster, more direct, communication with your healthcare team and could make it possible for you to visit with your Provider, over the internet. Find our more about your Patient Portal options, by clicking here.
If you have any questions or concerns, please do not hesitate to reach out to us by calling (408) 445-3400.
Together, we are going to get through this!
What is the coronavirus (COVID-19)?
COVID-19 is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China and that has since spread globally. While the potential public health threat posed by COVID-19 is high, the individual risk depends on exposure, according to the Centers for Disease Control and Prevention.
There is no specific treatment for COVID-19. Most infected people will recover on their own.
How do I get COVID-19 tested?
Please do not come into an IHCSCV facility for COVID-19 testing, unless your doctor has referred you for such. COVID-19 tests are currently in limited supply and are reserved for high-risk members who meet specific criteria.
Contact your provider – do not go to any healthcare facility – if you or a family member are experiencing the following COVID-19 symptoms:
- Shortness of breath
What can you do?
It’s still cold and flu season, and the same practices that stop the spread of these common illnesses are recommended:
- Wash your hands often with soap and water, for at least 20 seconds.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- Avoid close contact with people who are sick and large gatherings of any size.
- Cover mouth and nose when you cough or sneeze. Throw the tissue away and wash your hands.
- Clean and disinfect objects and surfaces you touch.