IHCSCV COVID-19 Emergency Operations

October 23, 2020

Dearest IHC Members and Community,

Indian Health Center of Santa Clara Valley operating under a robust agency-wide response to the coronavirus (COVID-19), in line with the Santa Clara County’s Health Officer Order.

The Indian Health Center of Santa Clara Valley continues its due diligence to keep its members, staff and community safe. In line with this, we have decided to stay the current course related to all services until further notice. We thank you for your cooperation and understanding. 

We would also like to thank all those who have stepped forward to support our efforts. See a list of our supporters, here.

Together, we are going to get through this! 

IHCSCV Adjusted Services

Most services can be accessed via telehealth, including: phone, tablet, or computer. Schedule an appointment today, by calling 408-445-3400.

To learn more about our telehealth services, click here

Please note the following changes to our hours of operation and scope of services, until further notice.

Medical Department

Many of our Medical services are being provided by using a phone, tablet, or computer, via telehealth services.

Current hours of operation:

Monday – Friday, 8:00 am – 5:00 pm, all sites.

Late hours, from 5:00 pm – 7:00 pm, at the Meridian, Silver Creek, and Family Medicine Center locations, and all Saturday morning clinics, are canceled for the time being.

Please contact this department directly to learn more. 

Quest Diagnostics at IHCSCV

The Quest Diagnostics lab at our 1333 Meridian Ave. facility, is currently closed. To locate a Quest Diagnostics site that is open near you, please click here.

Community Wellness & Outreach Department (CWO)

All community events and some onsite services have been suspended, including: fitness center, transportation, Produce Mobile, etc.

Many of CWO’s other services are being provided via telehealth services: phone, tablet, or personal computer. Offerings include, health education and nutrition counseling. Please contact this department directly to learn more. 

Dental Clinics

Dental offices are open Monday-Friday, 8:15 am-5:00 pm.

Some Dental services are being provided in office and via telehealth services: phone, tablet, or personal computer.  Please contact this department directly to learn more. 

Counseling Departments

All on-site services, including those facilitated by the Family Resource Center, are suspended immediately. However, many counseling services are being provided via telehealth: phone, tablet, or personal computer. Please contact this department directly, to learn more. 

WIC Department

All services will continue as normal. For more information regarding these services, click here.

Patient Portal – Telehealth

We encourage all of our members to sign up for IHC’s Patient Portal. This can help you have faster, more direct, communication with your healthcare team and make it easier for you to visit with your Provider by phone and over the internet.  Find our more about your Patient Portal options, click here.

What is the coronavirus (COVID-19)?

COVID-19 is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China and that has since spread globally. While the potential public health threat posed by COVID-19 is high, the individual risk depends on exposure, according to the Centers for Disease Control and Prevention

There is no specific treatment for COVID-19. Most infected people will recover on their own.

How do I get COVID-19 tested?

If you or your family member are experiencing possible COVID-19 symptoms, like cough, fever, or shortness of breath, or have been exposed to any ill contacts and would like to have a COVID-19 test, please do not come to the clinic. For best service, call us to schedule an appointment, immediately. Test results are typically delivered in 3-5 days.

For a list of testing options near you, please visit the Santa Clara County Department of Public Health.

What can I do?

The same practices that stop the spread of common illnesses, like the cold and flu, are recommended:

  • Wash your hands often with soap and water, for at least 20 seconds.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Use a facemask to slow the spread of coronavirus. To learn more about how COVID-19 is spread, click here.
  • Avoid close contact with people who are sick and gatherings of any size.
  • Using a tissue or sleeve, cover your mouth and nose when you cough or sneeze. Throw the tissue away and wash your hands.
  • Clean and disinfect objects and surfaces you touch.

Where can I find more information?