IHCSCV COVID-19 Emergency Operations

Updated: May 11, 2021

Dearest Patients and Community,

Indian Health Center of Santa Clara Valley (IHCSCV) continues to operate under a robust agency-wide response to the coronavirus (COVID-19) in line with Santa Clara County’s Public Health Order. We assure you that we are doing everything possible to keep our patients, staff and community safe.

Due to rapid changes in safety guidelines, some of our hours have changed and we’ve expanded the ways in which we are able to see patients. For more information, see our Current Scope of Service. Thank you for your cooperation and understanding.

Finally, we could not do it without the support of community. We owe a great deal of gratitude to all of those who have stepped forward to support in ways we could never have imagined. See the growing list of Our Supporters.

Together, we will get through this!

Frequently Asked Questions

What is the coronavirus (COVID-19)?

COVID-19 is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China and that has since spread globally. While the potential public health threat posed by COVID-19 is high, the individual risk depends on exposure, according to the Centers for Disease Control and Prevention.

There is no specific treatment for COVID-19. Most infected people will recover on their own.

How do I get the COVID-19 vaccine?

IHCSCV is following the CDC guidelines for the distribution of vaccines, prioritizing distribution to established patients, American Indians, Alaskan Natives and the community at large – ages 16 and over. See flyers for upcoming vaccine events, at which all who are eligible are welcome; no appointment needed.

How do I get tested for COVID-19?

COVID-19 tests are being administered by appointment, only. If you or your family members are experiencing possible COVID-19 symptoms, like cough, fever, or shortness of breath – or, have been exposed to any ill contacts – please, do not come to the clinic. For best service, call 408-445-3400 or contact your health care team via the Patient Portal to schedule an appointment, immediately. Test results are typically delivered in 4 – 7 days, depending on the outside laboratory’s turnaround time.

For a list of testing options other than IHCSCV, please visit the Santa Clara County Department of Public Health.

What can I do to stop the spread of COVID-19?

In addition to tested frequently and getting vaccinated, the same practices that stop the spread of common illnesses, like the cold and flu, are recommended:

  • Wash your hands often with soap and water, for at least 20 seconds.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Use a facemask to slow the spread of coronavirus. To learn more about how COVID-19 is spread, click here.
  • Avoid close contact with people who are sick and gatherings of any size.
  • Using a tissue or sleeve, cover your mouth and nose when you cough or sneeze. Throw the tissue away and wash your hands.
  • Clean and disinfect objects and surfaces you touch.

Where can I find more information?

Current Scope of Service

In order to keep our patients, staff and community safe, in-office visits are being kept to a minimum and some of our hours have changed. Did you know that most services can now be accessed via telehealth? This means you could have a Medical, Dental or even Counseling appointment by phone, tablet, or computer. Schedule an appointment today via your Patient Portal, or by calling 408-445-3400. Learn more about our telehealth services.

Patient Portal – Telehealth

We encourage all of our members to sign up for IHCSCV’s Patient Portal. This can help you have faster, more direct, communication with your healthcare team and make it easier for you to visit with your Provider by phone and over the internet.  To find our more about your Patient Portal options, click here.