FREQUENTLY ASKED QUESTIONS - PEDIATRIC CENTER

1. What are the clinic hours?
Our hours continue to expand. Please see the most current information on the back or on our web site.

2. What do I do for an urgent issue during or after clinic hours?
During clinic hours, call (408) 947-2929. If after hours, call the number (based on your insurance plan) listed on the clinic brochure in this packet. Call 911 for emergencies.

3. Do you have a Patient Portal where I can communicate with my provider and view lab tests, etc.?
Yes, we do and we encourage you to use it. Please speak to the front desk to sign up for this service included with your care at the Indian Health Center!

4. How do I make an appointment?
Please call the clinic number to set up an appointment, or send a message through our Patient Portal.

5. Do I need an appointment for a blood draw at your laboratory?
You will need to go to Quest Lab to get your blood drawn. We do not have an on-site laboratory.

6. Do I need an appointment for an immunization (vaccination)?
No, you do not, and often you can get them during your regular medical appointment. However, our walk-in immunization times vary, generally 9-11AM and 1-3:30PM Monday through Friday. Please call the clinic number before coming in to make sure the clinic is open. Bring your immunization records with you. NOTE: there is no PPD testing on Thursday.

7. Can I request a provider?
Yes, you can and you can change your provider at any time. Talk to a receptionist if you wish to change providers. Please be aware that not all of our providers are accepting new or transferring patients.

8. Do you have providers that specialize in certain areas?
Yes, some of our providers offer pediatric care with different languages. Talk to our receptionist if you have a specific need. Our web site also contains more information about our providers.

9. What about new prescriptions and prescription refills?
You need to see your primary care provider for all new prescriptions. For refills, call the prescription department at the number below or send a message through our Patient Portal.

10. What about new referrals and referral follow up?
You need to see your primary care provider for all new referrals. For referral follow up, call the referral department at the number below.

11. Are you a Patient Centered Medical Home?
Yes, we are proud of our Level 3 (highest level possible) recognition. We put you at the center of your care. Please refer to our PCMH brochure for more information.

12. What do I do about filling out paperwork such as disability, DMV, school forms, etc.?
Please allow 5 business days for the completion of any paperwork. All forms are different and may require a specific exam, documentation or require a visit to complete. If the form is simple you may be able to drop it off at the front desk. Please check with your provider’s medical assistant.

 

Important Information

Address Pediatric Center
  PC: 2039 Forest Avenue #105
San Jose, CA 95128
PCI: 2030 Forest Ave #110
San Jose, CA 95128
Hours of Operation Mon-Fri 9AM – 5PM Mon, Tues, & Fri
10AM-5PM (closed 12pm-1PM)
Main Phone Number (408) 947-2929
If you reach the automated attendant, please dial the extension at any time.
Clinic Manager (408) 947-2929 Ext 4201
Eligibility/New Patient (408) 947-2929
Medical Records (408) 947-2929 Ext 4003
FAX: (408) 283-7720
Medical Appointment Scheduling (408) 947-2929
Referrals (408) 947-2929 Ext 4003
Triage (408) 947-2929