FREQUENTLY ASKED QUESTIONS - MERIDIAN

1. What are the clinic hours?
Our hours continue to expand. Please see the most current information on the back or on our web site.

2. What do I do for an urgent issue during or after clinic hours?
During clinic hours call the Triage number below. If after hours, call the number (based on your insurance plan) listed on the clinic brochure in this packet. Call 911 for emergencies.

3. Do you have a Patient Portal where I can communicate with my provider and view lab tests, etc.?
Yes we do and we encourage you to use it. Please speak to the front desk to sign up for this service included with your care at the Indian Health Center!

4. How do I make an appointment?
Please call the clinic number to set up an appointment, or send a message through our Patient Portal.

5. Do I need an appointment for a blood draw at your laboratory?
No, you do not, Monday through Friday. Please come in and register and you will be called in by the laboratory technician on a first-come, first-served basis. We offer blood draws at our Meridian site. For all other sites, please ask your provider. NOTE: Labs on Saturday at Meridian require an appointment.

6. Do I need an appointment for an immunization (vaccination)?
No, you do not, and often you can get them during your regular medical appointment. However, our walk-in immunization times vary, generally 8-11AM and 1-3:30PM Monday through Friday. Please call the clinic number before coming in to make sure the clinic is open. Bring your immunization records with you. NOTE: there is no PPD testing placement on Thursday.

7. Can I request a provider?
Yes, you can and you can change your provider at any time. Talk to a receptionist if you wish to change providers. Please be aware that not all of our providers are accepting new or transferring patients.

8. Do you have providers that specialize in certain areas?
Yes, some of our providers offer pediatric and adult care with different languages. Talk to our receptionist if you have a specific need. Our web site also contains more information about our providers.

9. What about new prescriptions and prescription refills?
You need to see your primary care provider for all new prescriptions. For refills, call the prescription department at the number below or send a message through our Patient Portal.

10. What about new referrals and referral follow up?
You need to see your primary care provider for all new referrals. For referral follow up, call the referral department at the number below.

11. Are you a Patient Centered Medical Home?
Yes, we are proud of our Level 3 (highest level possible) recognition. We put you at the center of your care. Please refer to our PCMH brochure for more information.

12. What do I do about filling out paperwork such as disability, DMV, school forms, etc.?
Please allow 3 business days for the completion of any paperwork. All forms are different and may require a specific exam, documentation or require a visit to complete. If the form is simple you may be able to drop it off at the front desk. Please check with your provider’s medical assistant.

 

Important Information

Address Meridian Main Clinic
  1333 Meridian Avenue, San Jose, CA 95125
(near Meridian & Willow)
Hours of Operation M & Fr 8 am - 5 pm T, W, Th, 8 am - 7 pm
Sat: By appointment only
Main Phone Number (408) 445-3400
If you reach the automated attendant, please dial the extension at any time.
After Hours Medical Information (408) 445-3400
Or refer to the number that suits your needs:
Anthem Blue Cross/Medi-Cal: (800) 224-0336
Santa Clara Family Health Plan members: (877) 509-0294
Valley Care: (866) 882-6557
Valley Health Plan: (866) 682-9492
Emergency Dental: (408) 817-1461 then #1
Clinic Manager (408) 445-3400 Ext 3690
Eligibility/New Patient (408) 445-3400 Ext 2330, 3470
Medical Records (408) 445-3400 Ext 2040
FAX: (408) 266-7567
Prescription Refill Request (408) 445-3400 Ext 2980
FAX: (408) 266-7567
Medical Appointment Scheduling
(Established Patients)
(408) 445-3400 Ext 2500, 3340 or 2010
Referrals (408) 445-3400 Ext 2580
Triage (408) 445-3400 Ext 2500
Walk-In Appointment (408) 445-3400 Ext 2500